- The information we acquire and how we gather it.
- How that information is used and when it’s disclosed.
- The way you can access your information and keep it updated.
- What measures we take to keep the information we acquire protected.
We Adhere to Canadian Laws
1. Information Gathered
What You Give Us
When customers sign up for our Services, we gather the following information:
Profile and Account Information: We gather details about you when an account is created to use our Services. These details consist of your name, email address, phone number, billing address, and delivery location. Dietary preferences and restrictions might also be acquired.
Financial Information: We might gather financial account details, such as your credit card number, when our Services are paid for.
Testimonials: We gather our details that you might send to our us, including when you leave feedback about our Service and our Caterers/partners (“Food Vendors”), contact customer support, or get in touch with us via phone, email, or social networks.
To provide you with our Services, we gather the following details from Vendors we work with:
Account Information: We gather details from our Food Vendors, which includes your name, email address, phone number, mailing address, and physical location.
Payment Information: To facilitate payments to our Food Vendors, we gather financial data. For instance, your PayPal account ID or bank account data.
Information we gather through the use of our Services:
Analytics Information and Web Logs: To improve our Services, we collect specific data and keep it stored in our log files when you engage with our Services. This data might be comprised of browser or device details, IP (internet protocol) addresses, exit/referral page domains, keywords you searched with, and locations. Along with our analytics staff, we also gather and store analytics data when you use our Services.
2. How Your Information is Used
We might utilize the data we gather for several reasons, including:
- Offer, maintain, operate, enhance, customize, and market our Services;
- Produce new services, products, functionality, and features;
- Allow you to use and access our Services;
- Process transactions and send you related details, which includes purchase invoices and confirmations;
- Contact you to reply to your questions, comments, and requests; offer customer support and service; offer you details about your Service such as technical updates, notices, administrative messages, security alerts, or marketing/advertising messages; and offer information or news about us;
- Track and study usage, trends, activities related to our Services; and
- Look into and block illegal access to our Services, fraudulent transactions, and similar unlawful activities.
3. Information Disclosures and Sharing
Your information might be shared in the following ways:
Your permission: Your private details will be shared with organizations, businesses, or people not connected to Smart Cater when you provide us with permission.
Food Vendors: When you tell us about your dietary preferences and restrictions, this information might be shared with our Food Vendors so that we can offer our Services. When you obtain food from our Vendors, they will make note of your dietary preference or restrictions unless you intentionally ask that such information not be shown. When you offer feedback about our Food Vendors, it might be shared with them. The date of your transaction might also be shared.
Service Providers and Others: Your information might be shared with our service providers and third parties who offer Services on our behalf. This may include analytics, technology, and advertising services. Additionally, we offer your payment details to our service providers for verification and processing purposes. Through the use of our Services, analytics providers might gather details about your activities online over a set duration and through various services.
Protection of Our Rights; Accordance with Legal Requests: We might show your details, which may include your private information to a third-party if (a) we think that it is warranted as per any regulations, laws, government requests, or legal processes, (b) to enforce our policies, agreements, and terms of service, (c) to secure the integrity of Smart Cater services and products, (d) to safeguard the rights, property, the public, or our customers from illegal activity or danger, (e) to react to an urgency to help stop the injury or death of an individual, or (f) to assess and protect ourselves from any third-party allegations or claims.
Company Transfers: We might disclose or send your details (which includes your private information) in association with or while negotiating, any sale of company assets, mergers, financing, or acquisition of all or some of our organization to another business. We will inform you if an ownership change or asset transfer takes place through an update on our website.
Non-identifying or Aggregate Information: To enhance the experience of our Services, we might disclose details with our Food Vendors and other third parties without specifically identifying you.
4. The Options You Have Regarding Your Information
You might opt not to disclose your private details with us. In such cases, we might not have the ability to offer you some of our features, and the functionality of our Services might be impacted. You can update or change your password and payment details anytime by changing the settings in your online profile. Additionally, you can change or update other details, which includes private information you offered to us. You can also send us an email if you would like your account closed.
You can opt out of obtaining marketing emails from Smart Cater by clicking the Unsubscribe link at the bottom of any promotional email we send. You will still receive security and administrative emails from us after you opt out of receiving promotional emails. This will continue until your account is deleted.
5. Data Protection
We utilize specific managerial, physical, and technical security measures that are developed to enhance the integrity of private data that we gather and maintain. However, we can’t promise or warrant the security of any details you send to us or post, which you do at your own risk. Additionally, we can’t promise that these details won’t be shared, accessed, changed, or destroyed by any breach of technical, physical, or managerial measures implemented.
7. Contact Details
Call or email us if you have any comments or questions about our disclosure and usage practices; as well as your permission options at: